Your questions our answers

• Bathrobe & bath towels during your stay.
• Large indoor pool (8m x 13.5m) with sauna area and wellness treatments.
• Private beach with sunbeds, umbrellas, stand-up paddles, pedal boats and kayaks.
• Hotel resort with tennis courts, table tennis, children’s playground and bicycles.
• Free W-LAN throughout the hotel. (5G fibre optic network)
• Restricted car park with 4 SMARTRICS e-charging stations
• Wörthersee Plus Card – for discounts around the lake.

Your room is available from 3 pm.

We ask you to vacate your room by 11 o’clock.

In the period from 06.03. – 28.05. & 07.09. – 20.11.2025:

• Cancellation free of charge is possible up to 1 day before arrival.

In the period from 29.05. – 26.06. & 21.11.2025 – 03.01.2026:

• Cancellation is possible free of charge up to 5 days before arrival.
• Up to 3 days before arrival 50% of the room price will be charged.
• Up to 1 day before arrival 80% of the room price will be charged.

In the period from 27.06. – 06.09.2025:

• Cancellation is possible free of charge up to 14 days before arrival.
• Up to 7 days before arrival 50% of the room price will be charged.
• In the 7 days before arrival 80% of the room price will be charged. Always valid:
• In the event of no-show and early departure, the full room price will be charged.

We recommend that you take out cancellation insurance when you make your European reservation.

• We ask you to enter our hotel restaurant in appropriate clothing (in the evening: men with long trousers and closed shoes).
• For our New Year’s Eve gala – elegant evening wear.

• Without catering – Once the reservation has been completed, catering can only be booked on request and at the following price: breakfast € 39.00 per person/day & dinner € 56.00 per person/day.
• Breakfast – Once the reservation has been made, catering can only be booked on request and at the following price: dinner € 56.00 per person/day.
• Half board (dinner and breakfast)

Smoking is permitted in all outdoor areas such as the lakeside terrace, beach and hotel entrance area with park as well as on the room balconies! Smoking is prohibited in the indoor areas and in all rooms.

Pets are only allowed on request and only in certain rooms. For your pet we charge € 25,- per night (without food), a woollen blanket and a feeding bowl are provided. Without a written reservation for your pet, we charge a final cleaning fee of € 200. We ask for your understanding that dogs are not permitted in the restaurant.

Indoor pool from 7 am – 8 pm

Fitness room from 7 am – 8 pm

Saunas from 2 pm or 4 pm – 7.30 pm

The opening hours of the saunas vary depending on the season.

If you want to go to the beach again after your check-out, we recommend the public lido in Pörtschach.

We have a very environmentally friendly lake water cooling system, which cools the room temperature in our newly renovated guest rooms down by 3-4 degrees. This is not air conditioning.

• At the front desk, hotel guests will receive a free parking ticket upon check-in. You may use the parking lot free of charge during your stay. Please vacate the parking space by 11:00 a.m. at the latest after check-out.
• We have 4 garage spaces – € 25.00 per garage/night – please book in advance.

Yes, we have 4 e-charging stations (type 2, AC, 11KW) in our hotel car park.

Please note that you must unplug your vehicle once it is fully charged, as the costs will continue.

Bicycle boxes are available – € 12.00 per box/night – please book in advance.

We are happy to take your laundry to the dry cleaners for a fee. You will find a price list for this in your wardrobe – takes approx. 2 working days.

• ÖBB RAILWAY
• Motorway
• Airport

Bath towels are provided in the room in a beach bag. One beach towel is provided per adult.

You can pay with Mastercard, Visa, a debit card (EC card), or cash.

We are happy to accommodate the 14 major allergens defined by law, as well as common food intolerances (such as lactose or gluten intolerance). However, we kindly ask for your understanding that, for organisational reasons, our kitchen is unfortunately unable to cater separately to specialised diets, complex dietary requirements, individual dietary preferences or highly specific allergy profiles.

1. Despite the utmost care taken in preparing our dishes, cross-contamination with traces of allergens cannot be completely ruled out in our kitchen due to the nature of our food preparation. We recommend that guests with severe allergies or intolerances contact us personally before their stay.

2. Important Information:

As health-related needs may change over time, for safety reasons we do not transfer health information from previous stays to new reservations.

To ensure that our kitchen always has the most up-to-date information, we kindly ask you to inform us of any current allergies each time you stay with us. A dedicated form is available for this purpose.

We offer children up to 2 years a cot and from 3 years an extra bed or a pull-out couch.

We are happy to provide you with a kettle in your room during your stay.

We offer a cot, changing mat, nappy bin and bottle warmer for our youngest guests.

• On public holiday weekends and in July and August we offer childcare free of charge.
• Alternatively, the “Seekids” sports camp can be attended for an additional charge.

• A high chair is available in the restaurant for our youngest guests.
• Whether big or small, we offer children’s meals.

• Children’s prices

(per night – valid with 2 full-paying adults in the room/suite):

Age	01.03. – 08.05. 08.09. – 03.01.	09.05. – 07.09.
0-2	–	€ 16,-
3-5	–	€ 32,-
6-12	–	€ 73,-
13-15	€ 32,-	€ 84,-
16-17	€ 73,-	€ 139,-

 

We have calculated our room hire with a minimum turnover. The final number of participants is multiplied by the seminar flat rate booked. If this expected turnover exceeds the minimum turnover, the room hire fee is cancelled completely. If this expected turnover is less than the minimum turnover, the difference will be charged as room hire.

You are welcome to make a room request, but we cannot guarantee it. Our events department allocates rooms according to availability and the individual requirements of our customers.

We only offer our seminar rooms in combination with one of our suitable seminar packages. We ask for your understanding that this is not possible with us.

We ask for your understanding that this is not possible with us.

You can find ideas for your social programme here. We will be happy to put you in touch with the relevant contact person, but please get in touch with them directly.

This is generally possible, but varies depending on availability and the desired supporting programme. The events department will allocate you a suitable area.

• Option 1: The room booking is handled directly by the organiser with a room list.
• Option 2: The room booking is made by the participants themselves via our website. You will receive a suitable link for further communication with your participants.

Depending on availability and only on early request, it is possible to book our hotel exclusively for your event.

This is possible on prior request and at special rates.

Depending on availability, it is possible to book an arrival the day before or an extra night at special prices. Please enquire about this in good time.

A free car park is available for overnight hotel guests. There are two options for all day seminar guests:

• free parking at the railway station (5 minutes’ walk)
•  or the paid municipal car park (€ 5.00 per day/car – as of 2025)

In our ‘Palme’ function room, which has its own bar, dance floor, good sound system and beautiful lakeside terrace, we can cater for 60 – 120 people.

If it is a smaller group, our hotel lobby is of course also available with an adjoining lakeside terrace for a nice meal (not exclusive).

And of course you can also hire the entire hotel exclusively at certain times.

Yes, 50% of the wedding party must sleep with us. The wedding couple is invited to spend the wedding night in a beautiful suite.

Yes, we are happy to organise a rehearsal dinner for the wedding couple (2 people) for a fee. If the wedding is booked with us, the amount will be deducted from the total bill.

The closing time in the “Palme” function room is 1am. After that, a flat rate of € 72,- per employee and hour will be charged.

Whether live music or DJ via the sound system – until 10 pm. Indoors until closing time at one o’clock.